- FCA regulated
- Approved repair network
Complimentary round-the-clock claims support service
Quality care for you and your vehicle
Independent service, separate from your insurer
Why claim direct
More when you claim direct with us
Skip the call to your own insurer. We manage the whole non-fault claim for you — quickly, with no excess and no cost to you when you weren't at fault.
No excess to pay
On non-fault claims we recover every cost from the at-fault driver's insurer — so there's nothing for you to pay.
Approved, guaranteed repairs
Your car is repaired by a vetted UK bodyshop using quality parts, backed by a guarantee on the workmanship.
Like-for-like courtesy car
Stay on the road while yours is fixed, with a replacement vehicle matched to the one you drive.
We deal with everyone
From recovery to repair to settlement, we handle the insurers and the paperwork on your behalf.
What we handle
Everything we take care of
One claim, fully managed. Here's what's covered when you let us run your non-fault accident claim from the first call through to settlement.
- Accident recovery and secure vehicle storage
- Approved, guaranteed repairs at a vetted bodyshop
- A like-for-like courtesy car while yours is repaired
- Independent engineer assessment of the damage
- Personal injury support if you've been hurt
- Recovery of your uninsured losses and expenses
- All communication with the insurers handled for you
- One dedicated handler from first call to settlement
Why drivers trust us
What you can expect from your claim
Back on the road fast
Recovery, repairs and a replacement car arranged quickly, so a non-fault accident barely interrupts your week.
Non-fault rear-end claim
No bill at the end
On non-fault claims we recover everything from the other side — no excess and no hidden costs to catch you out.
Parked-car damage claim
One team, start to finish
A dedicated handler keeps you updated and deals with the insurers, so you're never left chasing anyone.
Multi-vehicle claim
Common questions about non-fault claims
No — we manage your motor accident claim on your behalf. Our dedicated team handles all communication with the insurer, saving you time, stress, and hassle. You’ll only need to notify your insurer for reference purposes if required.
No, we believe in complete transparency. If you weren’t at fault, we recover all costs from the other party’s insurer. Even if you are at fault, we contribute £150 towards your excess — you only cover any remaining uninsured costs.
The only exception is in the rare event of a fraudulent claim, in which case you may be liable for hire car charges.
No. Claim Link UK is completely independent and not affiliated with or endorsed by any UK car insurance provider, including Aviva, AXA, Direct Line, or others.
Not directly. Because we manage your claim independently, many of our clients avoid impacting their no-claims bonus.
However, final decisions regarding future premiums are made by your insurer.